Last updated: June 2025. This policy explains how Graelics ( "Graelics", "we", "us") handles personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
Information we collect
When you submit our project form, contact us via email or phone, or browse our website, we may collect your name, email address, phone number, business details, city, and any notes you provide.
How we use your information
- To respond to your enquiry and deliver our services
- To send invoices, updates, and service-related communications
- To improve our website and digital services
- To comply with legal obligations
Sharing and storage
We do not sell your personal information. We may share data with trusted service providers (e.g. email delivery, hosting, payment processors) who process it on our behalf under confidentiality agreements. Data is stored on secure servers and retained only as long as needed for the purposes above.
Your rights
Under POPIA you may request access to, correction of, or deletion of your personal information, and object to certain processing. Contact us at hello@graelics.com to exercise these rights.
Contact
Graelics · South Africa · hello@graelics.com · +27 68 122 3846